Refund policy

NOVA MAGIC SHIPPING & CUSTOMER POLICY

By placing an order with Nova Magic, you agree to the following terms and policies.

CUSTOMER SUPPORT & BUSINESS COMMUNICATION

All order questions, concerns, address changes, shipping issues, and business inquiries MUST be handled through our official company email:

novamagicbeauty@gmail.com

We do not handle customer service matters through Instagram DMs, comments, TikTok, Facebook, or other social media platforms. Social media is used for marketing and community engagement only.

Please allow 24–48 business hours for email responses.

PROCESSING & SHIPPING TIMES

U.S. Orders

Processing + shipping time is approximately 5–7 business days.

International Orders

Processing + shipping time is approximately 7–14 business days depending on destination and carrier delays.

Business days do not include weekends or holidays.

Please note:

  • Processing time and shipping time are separate

  • Delays caused by carriers are outside of Nova Magic’s control

  • Tracking updates may take time to refresh once shipped

SHIPPING ADDRESS POLICY

Customers are fully responsible for entering the correct shipping address at checkout.

Please carefully review:

  • Apartment/unit numbers

  • Zip codes

  • Street names

  • House numbers

  • City and state

Nova Magic is not responsible for:

  • Incorrect addresses entered by customers

  • Missing apartment or suite numbers

  • Orders shipped to old or outdated addresses

  • Packages delivered to the address provided at checkout

Orders are shipped exactly as entered by the customer during checkout.

If a package is returned due to an incorrect or incomplete address:

  • Reshipping fees will apply

  • A replacement is not guaranteed

  • Refunds will not be issued for customer address errors

Once an order has been placed or shipped, address changes cannot be guaranteed.

LOST, STOLEN, OR DELIVERED PACKAGES

Once a package has been marked “Delivered” by the shipping carrier, Nova Magic is no longer responsible for the package.

Customers must contact the shipping carrier directly regarding:

  • Lost packages

  • Stolen packages

  • Delivery issues

  • Delayed tracking

ORDER POLICY

Due to the nature of our products, all sales are final.

We do not offer:

  • Cancellations after processing

  • Refunds for incorrect addresses

  • Refunds for carrier delays

  • Refunds for delivered packages

If an item arrives damaged, customers must contact us within 48 hours of delivery with:

  • Order number

  • Clear photos of the damaged item

POLICY AGREEMENT

By completing checkout on our website, customers acknowledge and agree to all Nova Magic store policies listed above.